Job description MORI, a digitally native baby and children's sleepwear brand, is seeking an E-commerce Manager to lead and optimize their D2C online customer experience. The role involves managing Shopify Plus websites, driving revenue, and building customer loyalty.

Responsibilities

Lead the rollout of site enhancements and new features.
Collaborate with SEO agency on on-site SEO strategies.
Own GA4 tracking and reporting to identify optimization opportunities.
Brief the creative team on UX design needs.
Build data-driven business cases for projects.
Plan and execute A/B testing to validate new features.
Oversee the Retention team and email strategy.
Analyze key retention metrics like CLV and repeat purchase rates.

Requirements

Over 5 years of experience growing a D2C Shopify Plus e-commerce business.
Proven success in owning a trading calendar and reacting to trade performance.
Demonstrated success in building CRM strategies using tools like Klaviyo.
Strong analytical skills with proficiency in Excel pivots and BI tools.
Excellent communication skills and ability to present results.
Strong organizational skills and ability to manage multiple deadlines.
Impressive problem-solving skills.
Team player with a desire to grow within the organization.

Benefits

24 days holiday leave annually + UK public bank holidays
Hybrid working opportunity (minimum 2 days per month office-based)
Enhanced parental leave policy
Social activities
Flexible working hours
Up to 50% discount on collections
Cycle to work scheme
Dog-friendly West London head office