Software Support Engineer - Labyrinth Screening

Job description Join a talented engineering team at Ripjar, developing AI-powered software for governments and organizations to combat financial crime (money laundering, terrorist financing, sanctions enforcement). The team focuses on building innovative solutions and solving complex problems.

Responsibilities

• Contribute to the production and success of an AI-powered financial crime solution.
• Participate in deep investigations of complex performance and functional issues.
• Work with Level 3 support engineers to learn about technical issues and become a product expert.
• Collaborate with multiple teams (engineers, product managers, architects, support, UX, QA) to fix issues.
• Assist internal teams and customers with software challenges.
• Be mentored by a senior Staff Engineer to gain a deep understanding of the software.

Requirements

• Experience with Node.js, React, Elasticsearch, Kafka, MongoDB, Redis (proficiency in at least one programming language).
• Experience building and maintaining production software, preferably with large-scale data processing systems.
• Strong debugging and problem-solving skills.
• Excellent communication skills (explaining complex concepts, code reviews, documentation).
• Ability to work remotely or hybrid from the Cheltenham office.

Benefits

• Salary up to £65,000 per year (DOE)
• 25 days annual leave + birthday off (rising to 30 days after 5 years)
• Fully remote working with occasional travel
• Life assurance
• Private Family Healthcare with Vitality
• Employee Assistance Programme
• Company pension contributions
• Enhanced maternity/paternity pay
• Latest tech (MacBook Pro)
• Well-stocked office pantry (when in office)