Digital Onboarding Specialist (FTC)

Job description Arbor is seeking an organized and customer-focused Digital Onboarding Specialist to join their Implementation team. The role focuses on overseeing the onboarding of schools using Arbor's MIS, ensuring a smooth transition and providing excellent support.

Responsibilities

• Manage onboarding projects for schools transitioning to Arbor's MIS.
• Manage the data migration process, ensuring timely completion by schools.
• Create and maintain onboarding resources (training hub, help center).
• Prepare and lead internal/external calls and meetings.
• Manage all onboarding queries and provide timely, high-quality responses.
• Manage risks, changes, and escalations.
• Serve as a point of contact, providing excellent customer service and confidently explaining the benefits of Arbor.
• Plan mitigation strategies for risks and propose solutions.
• Collaborate with the Digital Onboarding Team Lead for project success and customer outcomes.
• Support Programme teams with project administration.
• Utilize company software to cleanse data and generate client reports.

Requirements

• Experience in project management, customer support, administration, or software (desirable).
• Strong team player with a willingness to contribute.
• Excellent communication skills, able to understand customer needs and explain technical information clearly.
• Strong organizational skills, attention to detail, and ability to prioritize.
• Ability to interpret data to understand school needs.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Solution-oriented with a focus on outcomes.
• Proficient in Microsoft and Mac OS platforms, including Excel/Google Sheets.
• Willingness to travel to client sites.

Benefits

• Hybrid working in Leeds.
• Starting salary: £26,000 per year.
• 32 days holiday (25 days annual leave + 7 extra company days).
• Life Assurance (3x annual salary).
• Comprehensive wellness benefits (virtual GP, mental health support, etc.).
• Private Dental Insurance.
• Salary sacrifice Pension.
• Enhanced maternity/adoption leave (20 weeks full pay) and paternity (6 weeks full pay).
• 5 free return to work maternity coaching sessions.
• Access to financial wellbeing coaching and mindfulness services.
• Flexible working options.
• Social events and committees.
• Dedicated professional development budget.
• Volunteer day.
• Dog-friendly offices.